No Surprise, Insurance Carriers Using Technology to “Lowball” On Injury Claims
- June 6, 2012
- By Gerard Devita
A recent report from a consumer group confirms what claimants and their lawyers have known all along:
Computerworld /IDG News Service (6/4, Gross) reported that a new study from the Consumer Federation of America charges that software used by many auto and home insurers allows the companies to “manipulate claim payments and ‘low-ball’ customers.” Injury evaluation software, including the Colossus package from CSC, the report charges, “allows insurance companies to ‘tune’ payment perameters and reclassify injuries as less serious than the diagnosis from a doctor, said the report, by Mark Romano, a former Colossus expert at Allstate Insurance, and Robert Hunter, a former insurance commissioner for Texas.”
See their full report here: http://www.consumerfed.org/pdfs/Studies.ComputerClaims06-04-12.pdf
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